Warranty
Sleep with Confidence
At Emerald City Mattress, we’re committed to providing quality products you can trust. Every mattress and sleep product we offer is backed by the manufacturer’s warranty, giving you added peace of mind with your purchase.
Our goal is to ensure you receive products built for comfort, durability, and long-lasting performance.
Manufacturer’s Warranty
Quality You Can Trust
Every Emerald City Mattress collection is built with premium materials and quality craftsmanship. Warranty coverage is provided by the mattress manufacturer and may vary depending on the collection and model.
We encourage customers to review the warranty information provided with their mattress and contact our team if they have any questions before purchasing.
What Is Typically Covered?
Manufacturer warranties may include:
Manufacturing defects in materials
Defects in workmanship
Structural issues under normal residential use
Eligible body impressions according to manufacturer guidelines
Defects affecting the mattress support core
What Is Not Typically Covered?
Warranty coverage generally does not include:
Normal wear and tear
Changes in comfort preference
Damage caused by misuse or improper handling
Stains, burns, or accidental damage
Improper foundation or support system
Transportation damage after delivery
Mattress Care
Keep Your Mattress Performing Like New
Proper care helps extend the life and performance of your mattress.
Care Recommendations
Use a quality mattress protector
Rotate your mattress when recommended
Place the mattress on a proper foundation
Keep the mattress clean and dry
Avoid jumping or standing on the mattress
Follow all manufacturer care instructions
Materials & Construction
Built with Premium Components
Every Emerald City Mattress collection is carefully engineered using premium materials selected for comfort, durability, cooling performance, and support.
Premium Features Include
Cooling Memory Foam Technologies
High-Density Comfort Foams
Talalay Latex (selected collections)
Deep Freeze Stretch Fabric
Individually Encased Coil Systems
High-Density Support Foam
Fiberglass-Free or Natural Fire Barrier (depending on collection)
Advanced Cooling Fabrics
Questions About Your Warranty?
Our team is here to help you understand your mattress warranty, coverage details, and manufacturer guidelines before you make your purchase. Contact us today for personalized assistance.